Customer Service

Returns

We are unable to take returns at this time due to coronavirus related concerns. 

We will accept returns of regular-priced merchandise in original condition from smoke-free homes within 30 days of purchase for a full refund (shipping not included) We do not accept returns on sale items, needles, patterns, wound yarn, digital products, or special orders of out of stock inventory. The buyer will pay for shipping to return the item.  We will credit your account upon receiving the returned merchandise less 15% restocking fee.

Reward Program
Our customer rewards program earns one point for every $1 spent on regular priced items.  For every 500 points you receive $20-off coupon good on your next purchase over $20. The points accrue for online and in-store purchases, and they never expire! *Points do not accrue for gift card purchases and class fees.

What do you do with my email?
Coastal Yarns is committed to the protection your privacy.  We do not sell, rent or disclose any information that identifies you to a third party.  We may use information we collect to periodically notify you about shop news that we think you'll like.  Should you prefer not to receive this information, simply send an email to info@coastalyarns with "remove" as the subject line.

Our Shop
Want to see us in person?  We are located at 255 N. Hemlock Street, Cannon Beach, Oregon.  We are open every day 10:00am - 5:00pm, Fridays we are open until 9:00pm.  Join us for Friday nights for Knit Night 6:30pm - 9:00pm.